Patients get replies in their own language
Sona answers practical questions in Tamil, Malay, Chinese or English.
Front desk Agent
Replying in Tamil, from the clinic’s opening hours.
On the phone
Malay, English and Chinese. Tamil callers are greeted in Tamil and passed to your staff.
Recreated from the website chat. Tap a language to ask in it.
At the front desk
Your staff read every language
Each conversation lands in Sona Pro’s Inbox with the last message as it was written. Open the case and every message sits beside its English translation, so anyone at the desk can pick it up.
- Hours, fees and directions are answered in the patient’s language.
- Bookings, moves and cancellations wait for the front desk to approve.
- A medical question is drafted for a clinician, who checks and signs the answer.
Website chatbot RM 49 a month
A Case timeline in Sona Pro. Swipe sideways to see the English. The staff apps are in English.
After the visit
Signed summaries, every number checked
When the doctor signs a summary in one language and the patient reads another, Sona translates it and marks it as a machine translation, with the signed original one tap away. Before she sees it, code checks that every number and dose came through unchanged. If one did not, she gets the signed original instead.
After-visit summary
Take amlodipine 5 mg once a day for 14 days. Come back on 28 November at 9:00 am.
Ambil amlodipine 5 mg sekali sehari selama 14 hari. Datang semula pada 28 November, jam 9:00 pagi.
All four numbers match. She reads the Malay, marked as a machine translation.
A dose changed, so the translation is withheld. She sees the signed original with a note.
How the check behaves. Flip the switch to change one number and see the translation held back.
One greeting, three ways in
காலை வணக்கம்Selamat pagi早上好Good morning
- Website chatReplies in Tamil
- Sona CareReplies in Tamil
- Phone lineAnswers in TamilGreets, then passes to staff
More from Sona
Patient-facing
- Voice AI agents
Sona picks up in Malay, English and Chinese and prepares the booking for your front desk.
- Intake & triage
Emergency words in four languages get the 999 advice and a care-team task.
- Sona Care
Visits, results and questions in plain words, behind an identity check.
- Replies in their language
Written replies in Tamil, Malay, Chinese or English.
You are here
Provider-facing
- Clinical scribe & copilot
Drafts the note during the visit, for the doctor to sign.
- Sona Pro
What needs your staff first, on the web and on iPhone.
- One patient record
Calls, chats, visits and claims write to the same patient record.
- Staff approvals
Money and the clinical record wait for a person to approve.
- Health world model
What is most likely next for a patient, counted out of 100 futures, for a clinician to weigh.