The clinic day, ranked by what needs a person first
Sona Pro is the staff app on iPhone and the web. Today shows what needs you.
Good morning, Rohana binti Ismail
Thursday 12 November, Klinik Sejahtera Bangsar
Needs you emergencies first
- Possible emergency, call backPhone: “My wife has chest pain right now”Call nowCalled
- Claims Agent wants to bill a shortfallRajesh a/l Krishnan, MiCare, RM 40.00Approval
- Move held for Nur AisyahTo 11:00 with Dr Arvind, waits for the front deskSchedule
- Low stock: Amlodipine 5 mg100 tablets on hand, reorder level 100Low
Sona Pro on iPhonenow
A caller said chest pain. Sona gave the 999 advice and made a care-team task.
Needs a person nowRohana called back, 10:42
Rebuilt from Sona Pro.
Today
The clinic admin’s first screen
Today puts what needs a person at the top: possible emergencies to call back, Approvals waiting with how long they have waited, and stock running low. Below it, what the Agents booked and answered on their own.
- Emergencies first, then the oldest waiting Approval.
- An Approval left waiting is re-sent, then raised to the clinic admin.
Screen recording of Sona Pro on the web; only waiting is cut.
Today, by role
Each role opens on its own Today
Switch the role. The clinic's own numbers stay where they are; what needs you, and the Approval at the top, change to the person signed in.
Good afternoon, Farah binti Ismail
Thursday 12 November. 36 appointments today, 6 seen. Hakimi bin Hamzah is ready in Room 4.
Needs you
632 possible emergencies firstBooked by Sona
16of 36 appointments todayCalls answered
12 cases handed to staffCollected today
RM 219RM 7,679.00 outstanding5 Approvals wait
Drafts from your Agents, oldest first. Money , clinical- From
- 13 Nov, 11:30
- Starts at
- 13 Nov, 14:00
- Practitioner
- Dr Arvind a/l Selvaraj
Waiting 1 day. Raised to the clinic admin 1 day ago.
Needs attention
Emergencies first- Possible emergency, call backZainal Abidin bin Saad, WhatsApp: "Help! My father has
- Possible emergency, call backNot verified yet, phone: "My wife has chest pain right now
- Low stockAmlodipine 5 mg tablet, 100 on hand, reorder at 100Low
Rebuilt from Today in Sona Pro.
A clinic day
One day, screen by screen
From the first arrival to the last signed note, each part of the day has its own screen in Sona Pro, and all of them read the same record.





On iPhone
In the doctor’s pocket
My day, Inbox, Approvals and Ask are in the iPhone app, with Record visit one tap away. Every decision needs Face ID, even with the app open.
- The phone runs no language model, only a small speaker model for Record visit.
- The oldest phone on the ward gets the same answer as the newest.
Screen recording of Sona Pro on iPhone; only waiting is cut.
For hospitals
Which bed frees next, and who owns each blocker
The ward board shows what holds each bed, gives every blocker an owner and writes the huddle brief. Critical lab results, discharge and handover run on the same record.
Inpatient, a hospital pilot
He needs oxygen and Bed 3A-2 has it. The Agent picks the bed; a person assigns it. Screen recording of Sona Pro on the web; only waiting is cut.
A result past the critical limit raises a red banner at once and alerts the doctor who ordered it. Sona Pro on the web and on iPhone, recorded together; only waiting is cut.The doctor who ordered the test gets the alert, opens the record and logs the lab's call. Screen recording of Sona Pro on iPhone; only waiting is cut.
The Agent drafts the discharge summary from the stay's signed notes. A doctor signs it, and the bed goes to cleaning. Screen recording of Sona Pro on the web; only waiting is cut.
More from Sona
Patient-facing
- Voice AI agents
Sona picks up in Malay, English and Chinese and prepares the booking for your front desk.
- Intake & triage
Emergency words in four languages get the 999 advice and a care-team task.
- Sona Care
Visits, results and questions in plain words, behind an identity check.
- Replies in their language
Written replies in Tamil, Malay, Chinese or English.
Provider-facing
- Clinical scribe & copilot
Drafts the note during the visit, for the doctor to sign.
- Sona Pro
What needs your staff first, on the web and on iPhone.
You are here - One patient record
Calls, chats, visits and claims write to the same patient record.
- Staff approvals
Money and the clinical record wait for a person to approve.
- Health world model
What is most likely next for a patient, counted out of 100 futures, for a clinician to weigh.



